Ticket
The Ticket module allows you to report a problem or send a request to the relevant department also via email notifications and push notifications on the operator's app.
Discover the module!
Ticket
Solve problems in the company!
The Tag Application ticket module simplifies the creation of customer service requests.
By entering the category of the report, it will be assigned fully automatically to the relevant department, ensuring timely assistance.
By entering the category of the report, it will be assigned fully automatically to the relevant department, ensuring timely assistance.
Task creation
Link tasks and tickets!
The module allows you to create, visualise and manage activities to be performed to resolve reports. The ticket can be closed automatically after all related activities have been completed.
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Ticket Management
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Manage the alerts assigned to your department!
By accessing the ticket section it will be possible to see the requests assigned to the department. The operator can view and edit ticket information, transfer requests to another department or enter a reply to be delivered to the requester.
Documents
TAG Application allows users to attach any type of file to the ticket by using Drag & Drop or simply selecting them from their device. In addition, using the Android application, it is possible to take photos and record videos on the spot and attach them to the report.
Frequently Asked Questions
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Which ticket statuses can I manage?
TAG Application permette di gestire tutto il ciclo di vita del ticket, grazie a cinque differenti stati, completamente personalizzabili dall’utente.
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Can I add private comments?
Yes, by adding an internal comment from the appropriate section, the posted message will only be visible to the members of the group that can handle the ticket and not to the applicant.