Forklifts Management

Key Points

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Modules used

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Inspired by an innate passion for beauty and design, Florim has been producing porcelain surfaces to meet all the needs of the construction, architecture and interior design sectors for over 60 years. Headed by Claudio Lucchese, son of its founder Giovanni Lucchese, the company has a past firmly rooted in the Italian ceramics district and a present as an international industry trendsetter. The Group employs over 1,450 people worldwide and generates turnover of 470 million Euro mainly with the brands FLORIM, CEDIT, FLORIM stone. With state-of-the-art production plants, distribution companies and partnerships in Europe, America and Asia and a number of flagship stores and single-brand showrooms, the company is well positioned in the world's top design districts (Milan, New York, Moscow, Singapore, Frankfurt, London, Abu Dhabi, Paris, Rome, Los Angeles). Its strategy focused on quality, innovation and sustainability combines with the creative drive and passion of its human resources to transform the value known as “made in Italy” into “made in Florim”. After changing its articles of association and becoming a Benefit Corporation, Florim obtained the B Corp certification in 2020 and has been since 2022 a member of Altagamma, the Foundation that brings together an elite of Italian companies considered as ambassadors of the Italian lifestyle around the world. | www.florim.com

It is easy to understand how in a manufacturing company of this calibre periodic maintenance and constant monitoring of machinery are essential: the managers of the various departments needed a tool that would allow them to program punctually ordinary interventions, track fast extraordinary ones and monitor at any time their assets.

So, a few years ago, the leading company in the ceramics industry identified in TAG Application the software CMMS that could solve their needs.

Today, after many years of experience, Florim e GRAF Enterprise (GRAF Industries Business Unit creator of TAG Application) collaborate daily in order to simplify the life of operators and foremen.

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Program safety maintenance plans and protect your self with automatic management of "Non-conformities"

Among the most active departments of the company, there is certainly the mechanical workshop located in the large plant of the headquarters in Mordano (BO).

Qui Mattia Here Mattia Baldini (Vehicle Manager) immediately expressed his primary needs:

- Program periodic interventions by configuring specific maintenance plans.

- Safeguard the safety of its technicians in case of accidents and its in case of checks.

Given the specific needs regarding the programming of a complex and diversified maintenance plan, the TAG Application scheduler was immediately the perfect tool to meet Mattia’s requests.

Thanks to the precision and versatility of the scheduler, we were able in a short time to build the desired maintenance plan, quickly instructing the customer to manage it in complete autonomy.

To manage non-compliant tasks, however, we developed an automatism that could avoid the biggest problem highlighted by Mattia: it happened that some non-compliances lost sight, increasing the risk of injuries and penalties.

So you thought of automating the process of managing non-conformities… How? Simple! By having the software create and schedule resolution tasks directly to avoid forgetfulness, eliminating human error.

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Monitor your forklift hours in real time

Another point on which Mattia had always found himself in difficulty was the monitoring punctual of his own forklifts:

How do I always know how many hours have my carts?
I’d like to see all counter , even when I’m not in the workshop, how can I do?
I already have software that receives cart hours, you can connect to TAG Application?

Although the questions were different, the Monitoring module was able to answer each of these questions, satisfying the needs of the customer from the beginning.

Initially we created all the variable hours counter and connected them to the respective forklift trucks, allowing the manager to enter and consult all the hours independently, both from pc and from smartphone.

Then, to automate the process of sending hours, we developed a connector that would allow you to connect to the software already present in the company. In this way, for all vehicles powered by diesel (that is, those that send the hours to the software every time the operators go to refuel), it was possible to implement a fully automatic monitoring, that would allow the client to consult and manage their counter completely in autonomy, in real time from any position.

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Avoid overlapping services: get only the necessary tasks and eliminate time loss

Before TAG Application became part of the everyday life of the mechanical workshop, there were several problems to afflict Mattia's department: one of these certainly resided in the superabundance of useless bureaucracy especially at maintenance.

The specific case highlighted was the following:

Supposing you have a cart that has in its maintenance plan services of 1000, 750 and 500 hours, once received a reading that would generate all three services at the same time, 3 different tasks would be generated to compile and close. In these cases, the customer would actually only do the 1000-hour service (including the other 2), but would have to close all 3 activities, losing precious time.

Thus, by means of a new automatism linked to single types of activity (in this case the Services), we have eluded the reported cases:

we developed a completely customized "Workflow" that could avoid proposing 3 different tasks and create a single dedicated one. In this way, every time a read is sent that generates a service task, the system checks if there are other tasks of the same type "smaller" and the discards automatically.

With this paradigm, we have not only avoided the customer unnecessary time losses, but we have also guaranteed the possibility to maintain the connection between generated and discarded services (shows that all tasks, although not closed by the operator, were nevertheless carried out).

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Build your forklift history with the mobile app and NFC technology

Building a historical precise and detailed, complete with extraordinary and ordinary tasks for every single forklift, is for most companies a kind of utopia: Recording all interventions in paper format requires different time, space and money.

To transform this nebulous utopia into a solid reality, Florim has again leaned on TAG Application. With the mobile application available for both Android and iOS, we have managed to reach the goal:

"Tag App", also thanks to the use of TAG NFC, has proved to be fundamental to census and build the history of all forklifts in a quick and easy way: the integrated NFC technology, In fact, it has significantly simplifiedthe life of the operators, greatly reducing the time losses and setting up a valuable database for the customer.

With the mobile application, by simply passing your smartphone on the installed TAG, the customer could: obtain in zero time all the information related to the specific medium surveyed, see the whole historical of the machine and trace any intervention within a few seconds.

This working mode also allowed to filter punctually scheduled interventions and to ensure the actual control by the assigned operator.

Receive the digital intervention report and allow sharing by a simple click

A last fundamental point among the list of Florim’s needs was definitely to digitize the flow of production and sending the reports of intervention.

Among the intentions of digitization in the first place was the remarkable saving in terms of space and money, speeding up the procedures of sending and sharing reports to all the offices concerned.

By using the mobile application "Tag App", operators were able to compile the intervention report directly from their smartphone, denoting a higher speed and ease in the compilation than the paper version.

Mattia immediately understood the potential of this tool, deciding to build a custom PDF for the supplier responsible for carrying out checks on forklifts. In this way, in fact, once the intervention was completed and the report was filled out quickly, the operators were able to share the PDF of the intervention to all the offices involved in a snapshot .

With TAG Application, therefore, the customer has managed to completely eliminate paper: he finally said goodbye to immense physical archives and thousands of useless prints, reaching the goal of saving in all respects. Moreover, having the possibility to forward the reports to anyone in a simple click (without even leaving the dedicated application), all the experts said they were satisfied with the new sharing mode, judging it timely and concise.

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Conclusions

The constant collaboration between GRAF Enterprise and Florim has brought tangible results from the very beginning, allowing the continuation of a project that still makes the whole team of TAG Application proud:

Mattia Baldini immediately understood the potential of the software TAG Application, in which he trusted and always believed strongly.

So, step by step, the whole workshop has reached the goal of complete digitalization: automatically monitoring their forklifts, safeguarding the environment, protecting staff and working independently simply with your smartphone.

The software has allowed to introduce in the company a technology , all new, which allows to save time and effort, avoiding unexpected and human errors.

The satisfaction and the enthusiasm of the customer fully reflect the success of the project!