{"id":15345,"date":"2025-01-23T15:57:13","date_gmt":"2025-01-23T14:57:13","guid":{"rendered":"https:\/\/www.tagapplication.it\/?p=15345"},"modified":"2025-01-24T16:34:43","modified_gmt":"2025-01-24T15:34:43","slug":"tasks-new-ticket-section","status":"publish","type":"post","link":"https:\/\/www.tagapplication.it\/en\/2025\/01\/tasks-new-ticket-section\/","title":{"rendered":"Task &#8211;  New Ticket section"},"content":{"rendered":"\n<div class=\"post-container\">\n  <div class=\"content-container\">\n    <div class=\"entry-content\">\n      <div class=\"wpb_single_image wpb_content_element vc_align_center\">\n        <figure class=\"wpb_wrapper vc_figure\">\n          <div class=\"vc_single_image-wrapper vc_box_border_grey\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"798\" src=\"https:\/\/www.tagapplication.it\/wp-content\/uploads\/2025\/01\/Release-2.6_ENG.png\" class=\"vc_single_image-img attachment-full\" alt=\"Release 2.5.0\">\n          <\/div>\n        <\/figure>\n      <\/div>\n\n      <style>\n        \/* nascondo l'immagine in evidenza *\/\n               .news-post-img {\n          display: none;\n        }\n        \n        .col-lg-6.bnews,\n        .col-lg-12.bnews {\n          min-height: 200px;\n          overflow: hidden;\n        }\n        .chapter-title {\n          display: flex;\n          flex-direction: row;\n          margin-top: 20px;\n        }\n        div.col-lg-12 > div.col-12 > div.wp-video {\n          float: none;\n          margin: 0 auto;\n        }\n        .col-lg-6.bnews h3,\n        .col-lg-12.bnews h3,\n        h2.bnews {\n          color: #074cd5;\n          margin: 10px;\n        }\n        h2.bnews {\n          padding: 0;\n        }\n        .col-lg-6.bnews div.descr,\n        .col-lg-12.bnews div.descr {\n          font-size: 16px;\n          color: #222;\n          margin: 10px 0 20px;\n        }\n        \/* Adeguo l'aspetto dei numerini nel caso in cui vengano sovrascritti da altre regole *\/\n        div.img-number {\n          font-size: 14px;\n          color: #677687;\n          text-align: center;\n          width: 100%;\n          float: left;\n        }\n        .fasciablu {\n          background-color: #3a99ff;\n          height: 50px;\n          width: 100%;\n          margin-top: 40px;\n        }\n        .fasciablu img {\n          float: left;\n        }\n        div.title-fasciablu {\n          line-height: 50px;\n          color: #fff;\n          font-size: 22px;\n          margin-left: 06px;\n          float: left;\n        }\n        img.vc_single_image-img.attachment-full {\n          margin-top: 20px;\n          -webkit-box-shadow: 0 06px 12px -6px #777;\n          -moz-box-shadow: 0 06px 12px -6px #777;\n          box-shadow: 0 06px 12px -6px #777;\n        }\n        .bnews-icons {\n          float: left;\n          width: 55px;\n          margin-right: 06px;\n          height: 55px !important;\n        }\n        div.all-versions {\n          max-width: 70%;\n          float: none;\n          margin: 0 auto;\n        }\n        div.row.all-versions-wrapper {\n          background-color: #5ba1f7;\n          color: #fff;\n          text-align: center;\n          padding: 40px 20px 20px 20px;\n          font-size: 36px;\n        }\n        div.descr > label.icon-menuc {\n          background-image: url('https:\/\/www.tagapplication.it\/wp-content\/uploads\/2021\/12\/menu-contestuale.png');\n          background-repeat: no-repeat;\n          background-position: center center;\n          height: 30px;\n          width: 30px;\n          margin: -06px 0;\n          padding: 0;\n        }\n        .center {\n          display: block;\n          margin-left: auto;\n          margin-right: auto;\n        }\n        .w30 {\n          width: 33.3%;\n          margin-bottom: 15px;\n          float: left;\n        }\n        .w50 {\n          width: 50%;\n          float: left;\n        }\n        .spacer {\n          padding-left: 5px;\n        }\n        .button-orange {\n          background: orange;\n        }\n        .static-button {\n          --ripple-width: 0;\n          --ripple-time: 0;\n        }\n        .text-center {\n          text-align: center;\n        }\n        .wpb_single_image {\n          padding-top: 20px;\n          overflow: hidden;\n        }\n        @media only screen and (max-width: 768px) {\n          .w30,\n          .w50 {\n            width: 100%;\n          }\n        }\n      <\/style>\n      <h2 class=\"bnews\">\n        Here are the news in version 2.6.0\n      <\/h2>\n      <p>\n        Would you like to find out more about <b>TAG Application<\/b> and have more\n        information?\n      <\/p>\n      <div class=\"text-center\">\n        <a class=\"btn static-button btn-w240 btn-large button-orange\" href=\"#approfondimento\">Request now an in-depth analysis<\/a>\n      <\/div>\n      <p><\/p>\n      <div class=\"fasciablu\">\n        <div class=\"title-fasciablu\">Web Updates [v. 2.6.0]<\/div>\n      <\/div>\n      \n      \n      \n      \n      \n      <div class=\"row\">\n        <div class=\"col-12\">\n          <div class=\"col-lg-12 bnews\">\n            <div class=\"chapter-title\">\n              <img decoding=\"async\" class=\"bnews-icons\" src=\"https:\/\/www.tagapplication.it\/wp-content\/uploads\/2021\/06\/plannner.png\" alt=\"Pianificazione\">\n              <h3>Task \u2013 New &#8220;Ticket&#8221; section<\/h3>\n  \n              <br>\n            <\/div>\n      <div class=\"descr\">\n        <p>The <strong>link between tasks and tickets<\/strong> has always existed&#8230; the system has in fact always allowed the connection of multiple tasks to a ticket, keeping the reference visible and offering the possibility of using very convenient automation.<\/p>\n        <p>What has never been possible until now, however, is <strong>linking multiple tickets to a single task<\/strong>&#8230; But don&#8217;t worry, with the new version, this option will also be made available!<\/p>\n        <p>Thanks to the new update, each task will not only be able to be linked to more than one ticket, but within each one, a <strong>new section<\/strong> (called &#8220;ticket&#8221;) will be integrated, <strong>allowing you to quickly consult the main information of the linked reports<\/strong>, and, if necessary, access the full details.<\/p>\n        \n  <a href=\"#1.0\">(fig 1.0)<\/a><br>\n  \n  <div class=\"wpb_single_image wpb_content_element vc_align_center\" id=\"1.0\">\n               <div class=\"vc_single_image-wrapper vc_box_border_grey\">\n                 <img decoding=\"async\" src=\"https:\/\/www.tagapplication.it\/wp-content\/uploads\/2021\/06\/sezione_ticket.png\" class=\"vc_single_image-img attachment-full center\" alt=\"Data di esecuzione\">\n               <\/div>\n               <div class=\"img-number\">(fig. 1.0)<\/div>\n             <\/div><br>\n  \n             <p>Through this new feature, <strong>tasks will be able to<\/strong>:<\/p>\n\n             &#8211; <b>link one or more tickets<\/b> by searching them by ID or Title<br>\n             &#8211; <b>consult the linked tickets<\/b> by viewing the main information from the tile or accessing the full details by clicking on it<br>\n             &#8211; <b>unlink the linked tickets<\/b> by selecting all or just some of them using the appropriate checkboxes<br><br>\n           \n  <a href=\"#1.1\">(fig 1.1)<\/a><br>\n     \n            <div class=\"wpb_single_image wpb_content_element vc_align_center\" id=\"1.1\">\n               <div class=\"vc_single_image-wrapper vc_box_border_grey\">\n                 <img decoding=\"async\" src=\"https:\/\/www.tagapplication.it\/wp-content\/uploads\/2021\/06\/collega_att_tick.gif\" class=\"vc_single_image-img attachment-full center\" alt=\"Data di esecuzione\">\n               <\/div>\n               <div class=\"img-number\">(fig. 1.1)<\/div>\n             <\/div><br>\n  \n             <p>In the same way but in reverse, in addition to creating tasks, <strong>from tickets, you will be able to<\/strong>:<\/p>\n\n             &#8211; <b>link one or more tasks<\/b> by searching them by ID or Title*<br>\n             &#8211; <b>consult the linked tasks<\/b> by viewing the main information from the tile or accessing the full details by clicking on it<br>\n             &#8211; <b>unlink the linked tasks<\/b> by selecting all or just some of them using the appropriate checkboxes*<br><br>\n           \n  <a href=\"#1.2\">(fig 1.2)<\/a><br>\n     \n            <div class=\"wpb_single_image wpb_content_element vc_align_center\" id=\"1.2\">\n               <div class=\"vc_single_image-wrapper vc_box_border_grey\">\n                 <img decoding=\"async\" src=\"https:\/\/www.tagapplication.it\/wp-content\/uploads\/2021\/06\/collega_tick_att.gif\" class=\"vc_single_image-img attachment-full center\" alt=\"Data di esecuzione\">\n               <\/div>\n               <div class=\"img-number\">(fig. 1.2)<\/div>\n             <\/div><br>\n  \n             <p>*To perform these actions, it is necessary to access the contextual menu of the tasks section.<\/p>\n             <p>This will allow those working in <strong>customer care<\/strong> to operate even more efficiently: by keeping requests and reports better monitored, grouping them under individual tasks, and seeing the progress status automatically updated.<\/p>\n             \n  \n  \n  \n  \n  \n  \n             <div class=\"row\">\n              <div class=\"col-12\">\n                <div class=\"col-lg-12 bnews\">\n                  <div class=\"chapter-title\">\n                    <img decoding=\"async\" class=\"bnews-icons\" src=\"https:\/\/www.tagapplication.it\/wp-content\/uploads\/2021\/06\/settings.png\" alt=\"Settings\">\n                    <h3>Settings \u2013 Propagation and Quick Import of Custom Data<\/h3>\n                    <br>\n                  <\/div>\n                  <div class=\"descr\">\n                    <p>One of the standout features of TAG Application is the <strong>custom data<\/strong>, which are fully customizable fields that can be associated with any type of entity.<\/p>\n                    <p>In this way, <strong>the system easily adapts to any type of need<\/strong>, allowing the user to configure these custom data as preferred, directly from the graphical interface.<\/p>\n                    <p>Speaking of configurations, starting from this version, the new features &#8220;<strong>Propagate Custom Data<\/strong>&#8221; and &#8220;<strong>Import Custom Data<\/strong>&#8221; will be introduced.<\/p>\n                    <p>Thanks to these shortcuts, accessible by selecting an entity type (from the specific section in the Settings module) and clicking the contextual menu, it will be possible to choose whether to:<\/p>\n                    \n                    &#8211; <strong>Propagate the custom data<\/strong> of the selected type to other types<br>\n                    &#8211; <strong>Inherit the custom data<\/strong> from one type and apply it to the selected type<br><br>\n                    \n                    <a href=\"#2.0\">(fig 2.0)<\/a><br>\n            \n                    <div class=\"wpb_single_image wpb_content_element vc_align_center\" id=\"2.0\">\n                      <div class=\"vc_single_image-wrapper vc_box_border_grey\">\n                        <img decoding=\"async\" src=\"https:\/\/www.tagapplication.it\/wp-content\/uploads\/2021\/06\/propaga-importa.png\" class=\"vc_single_image-img attachment-full center\" alt=\"Calendar \u2013 Workload in the activity plan\">\n                      <\/div>\n                      <div class=\"img-number\">(fig. 2.0)<\/div>\n                    <\/div><br>\n            \n                    <p>These operations, always guided by a convenient popup, offer the possibility <strong>to speed up the configuration<\/strong> of custom data significantly, greatly simplifying the user&#8217;s work.<\/p>\n            \n                    <a href=\"#2.1\">(fig 2.1)<\/a><br>\n            \n                    <div class=\"wpb_single_image wpb_content_element vc_align_center\" id=\"2.1\">\n                      <div class=\"vc_single_image-wrapper vc_box_border_grey\">\n                        <img decoding=\"async\" src=\"https:\/\/www.tagapplication.it\/wp-content\/uploads\/2021\/06\/propagazione_dp.gif\" class=\"vc_single_image-img attachment-full center\" alt=\"Calendar \u2013 Workload in the activity plan\">\n                      <\/div>\n                      <div class=\"img-number\">(fig. 2.1)<\/div>\n                    <\/div><br>\n            \n                    <p>Attention! When performing propagations or imports, by default, the system merges the source and destination custom data. If you intend to permanently replace the custom data of a type, it is necessary to uncheck the box \u201cMerge source and destination custom data.\u201d This way, the original custom data you are working on will be permanently overwritten.<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n                 \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n            <div class=\"row\">\n              <div class=\"col-12\">\n                <div class=\"col-lg-12 bnews\">\n                  <div class=\"chapter-title\">\n                    <img decoding=\"async\" class=\"bnews-icons\" src=\"https:\/\/www.tagapplication.it\/wp-content\/uploads\/2021\/06\/monitoraggio.png\" alt=\"Calendar\">\n                    <h3>Monitoring \u2013 New &#8220;Name&#8221; Column in the Reading Tables<\/h3>\n                    <br>\n                  <\/div>\n                  <div class=\"descr\">\n                    <p>\n                    <\/p>\n                    <p>To <strong>improve ease of understanding<\/strong> when consulting the <strong>reading history<\/strong> of one or more <strong>variables in the monitoring<\/strong>, the new version has integrated the <strong>new &#8220;Name&#8221; column<\/strong>.<\/p>\n                    <p>This column will be displayed, regardless of the selected data source, in all tables where the readings are shown, and it will of course contain the name of the variable for which the reading was entered or (if an alias was provided) the respective &#8220;alias&#8221;.<\/p>\n                    <a href=\"#3.0\">(fig 3.0)<\/a><br>\n            \n                    <div class=\"wpb_single_image wpb_content_element vc_align_center\" id=\"3.0\">\n                      <div class=\"vc_single_image-wrapper vc_box_border_grey\">\n                        <img decoding=\"async\" src=\"https:\/\/www.tagapplication.it\/wp-content\/uploads\/2021\/06\/monitoraggio_nome.png\" class=\"vc_single_image-img attachment-full center\" alt=\"Calendar \u2013 Workload in the activity plan\">\n                      <\/div>\n                      <div class=\"img-number\">(fig. 3.0)<\/div>\n                    <\/div><br>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n            \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n\n\n               <div class=\"fasciablu\">\n                  <div class=\"title-fasciablu\">App Update[v. 1.114.0]<\/div>\n                <\/div>\n\n\n\n\n                <div class=\"row\">\n                  <div class=\"col-12\">\n                    <div class=\"col-lg-12 bnews\">\n                \n                      <div class=\"chapter-title\">\n                        <img decoding=\"async\" class=\"bnews-icons\" src=\"https:\/\/www.tagapplication.it\/wp-content\/uploads\/2021\/06\/plannner.png\" alt=\"Planning\">\n                        <h3>Tasks \u2013 New &#8220;Ticket&#8221; Section<\/h3>\n                \n                        <br>\n                      <\/div>\n                      <div class=\"descr\">\n                        <p>\n                        <\/p>\n                        <p>With the new update, it will also be possible to view the different <strong>tickets linked to a single task<\/strong> on the mobile app.<\/p>\n                        <p>This means that within the task details, all linked tickets will always be displayed.<\/p>\n                \n","protected":false},"excerpt":{"rendered":"<p>Here are the news in version 2.6.0 Would you like to find out more about TAG Application and have more information? Request now an in-depth analysis Web Updates [v. 2.6.0] Task \u2013 New &#8220;Ticket&#8221; section The link between tasks and tickets has always existed&#8230; the system has in fact always allowed the connection of multiple<\/p>\n","protected":false},"author":7,"featured_media":15359,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[65],"tags":[],"class_list":["post-15345","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-en-release"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tagapplication.it\/en\/wp-json\/wp\/v2\/posts\/15345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tagapplication.it\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tagapplication.it\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tagapplication.it\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tagapplication.it\/en\/wp-json\/wp\/v2\/comments?post=15345"}],"version-history":[{"count":7,"href":"https:\/\/www.tagapplication.it\/en\/wp-json\/wp\/v2\/posts\/15345\/revisions"}],"predecessor-version":[{"id":15365,"href":"https:\/\/www.tagapplication.it\/en\/wp-json\/wp\/v2\/posts\/15345\/revisions\/15365"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tagapplication.it\/en\/wp-json\/wp\/v2\/media\/15359"}],"wp:attachment":[{"href":"https:\/\/www.tagapplication.it\/en\/wp-json\/wp\/v2\/media?parent=15345"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tagapplication.it\/en\/wp-json\/wp\/v2\/categories?post=15345"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tagapplication.it\/en\/wp-json\/wp\/v2\/tags?post=15345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}